Frequently asked questions
What is the return policy?
We stand firmly behind the premium quality of our ita bags. Each pin display bag is crafted to last and undergoes strict quality control. As a new, independent brand focused on sustainable growth within the anime merch community, we currently operate a limited return policy. We do not accept returns for a change of mind. However, if your ita backpack arrives with a verified manufacturing defect, we are committed to resolving it. Please contact us within 7 days of delivery, and we will work with you on a solution, which may include repair, replacement, or store credit. Full details are available on our Terms & Policies page.
Are any purchases final sale?
Yes, all sales are considered final once an order or pledge is placed. This is due to the made-to-order and highly structural nature of our premium ita bags. We design and produce our everyday carry ita backpacks based directly on the support of our community, and your pledge directly enables the production of these high-end pin collection bags. This model allows us to maintain our strict focus on premium materials and craftsmanship. We encourage you to review all product details carefully before purchasing.
When will I get my order?
We are currently in our exclusive pre-launch phase. Your ita backpack orders will be fulfilled and shipped after our upcoming crowdfunding campaign concludes successfully. We will provide a detailed production and shipping timeline to all backers eager to build their custom Everyday Carry (EDC) loadouts. Once shipped, delivery times for your backpack for pins will vary by destination. Orders are fulfilled from strategic hubs in Asia to ensure the most efficient shipping and optimal customs pathways. You will receive a tracking number as soon as your order is dispatched.
Where are your products manufactured?
Our everyday carry ita bags are meticulously handcrafted by a small, dedicated team of master artisans. This atelier brings decades of specialized experience from the world of luxury design goods, ensuring your ita backpack for school, daily commutes, and conventions are built flawlessly. The brand Ita Bag Co and this website are operated under our parent company, Nanobro Technology Co., Ltd., which is incorporated in Hong Kong. This structure allows us to manage global logistics and ensure every pin bag meets our rigorous quality control standards directly.
How much does shipping cost?
We utilize a transparent, all-inclusive pricing model for shipping our ita bags. The shipping cost is calculated based on your location and is included in the final price you see at checkout or on Kickstarter. Most importantly, we primarily use Delivered Duty Paid (DDP) shipping. This means all applicable import duties and taxes for your anime merchandise carrier are calculated, paid, and handled by us in advance. You will not face any hidden fees or paperwork upon delivery. Just have your rare anime pins, acrylic keychains, and anime plush toys ready. Soon, you’ll be unboxing the perfect stage to showcase them.