Shipping policy
Last Updated: May 2026
Shipping Policy
This Shipping Policy explains how Ita Bag Co. processes, ships, tracks, and handles delivery issues for orders placed through www.itabag.co. Ita Bag Co. is operated by Nanobro Technology Co., Ltd.
Please review this policy before placing an order, pre-order, or crowdfunding-related pledge. Shipping timelines, costs, duties, and delivery methods may vary depending on destination, product availability, campaign status, customs processing, courier performance, and other factors outside our control. Yes, logistics is mostly controlled chaos with tracking numbers.
Order Processing
For in-stock items, order processing usually takes 3–5 business days after payment confirmation. Processing includes order verification, packing, quality checks, and handover preparation for the shipping carrier.
Processing times do not include weekends, public holidays, production time for pre-orders, crowdfunding campaign fulfillment timelines, customs clearance, or transit time after dispatch.
During launch periods, campaign fulfillment, product drops, public holidays, or high-order-volume periods, processing may take longer. If there is a significant delay affecting your order, we will provide updates where appropriate.
Pre-Orders & Crowdfunding Fulfillment
Pre-order items and crowdfunding rewards are not always ready-stock items. Production, quality control, packing, and fulfillment may begin only after a campaign, launch period, or production batch is confirmed.
Estimated timelines for pre-orders and crowdfunding rewards will be shared on the relevant product page, campaign page, order update, or customer communication channel. These timelines are estimates and may change due to production schedules, material availability, quality control, logistics capacity, customs processing, courier delays, or other project factors.
If a timeline changes materially, we will provide updates through the relevant order, email, campaign, or store communication channel. If we are unable to fulfill an order or reward, we will contact affected customers or backers with available options, which may include a refund where required or appropriate.
Shipping Destinations
We aim to ship internationally where available. Shipping availability may vary by destination, product type, carrier service, campaign setup, customs restrictions, logistics conditions, and local delivery limitations.
If we are unable to ship to your location, or if a shipping route becomes unavailable after your order is placed, we will contact you with the available options.
Fulfillment Origin
Orders may be fulfilled from Hong Kong, Mainland China, or another logistics hub used by our fulfillment partners. The fulfillment origin may depend on product availability, production batch, destination country, shipping method, customs route, and operational requirements at the time of dispatch.
The fulfillment origin does not change your order details, but it may affect tracking format, customs handling, transit time, and carrier route.
Shipping Costs
Shipping costs are calculated at checkout based on factors such as destination, package size, package weight, shipping method, and available carrier options.
For crowdfunding campaigns or pre-order launches, shipping costs may be shown on the campaign page, checkout page, pledge manager, or customer survey, depending on the platform and fulfillment setup.
Any shipping cost shown before checkout is an estimate unless confirmed at checkout or in the relevant campaign/order confirmation.
Estimated Transit Times
After dispatch, estimated transit time is usually 5–15 business days for many destinations, depending on shipping method and destination country. Some locations may take longer due to customs clearance, remote delivery areas, local carrier delays, weather, holidays, or international logistics disruptions.
Transit estimates begin after the package has been dispatched, not when the order is placed. Processing time, production time, and campaign fulfillment time are separate from shipping transit time.
Tracking Information
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number where tracking is available.
Tracking updates may take 24–72 hours to appear after dispatch, especially when a package is moving between logistics hubs, export facilities, customs, or local delivery partners. This is normal, though it does make everyone stare at the tracking page like it owes them money.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, clearance fees, brokerage fees, or other charges required by the destination country.
The applicable duty and tax arrangement may vary depending on destination, shipping method, checkout setup, campaign terms, and carrier route. Where possible, we aim to make the duty/tax arrangement clear before payment.
Delivered Duty Paid / DDP
If your order is shipped under a Delivered Duty Paid or DDP arrangement, applicable import duties and taxes are intended to be calculated and paid in advance through the shipping method or fulfillment setup. In this case, you should not normally be asked to pay additional import duties or taxes upon delivery.
DDP availability may vary by country, shipping method, product type, campaign setup, and logistics partner.
Customer-Paid Duties / DDU-Style Shipping
If your order is shipped under a customer-paid duties arrangement, sometimes called DDU-style shipping, the recipient is responsible for paying any applicable import duties, taxes, customs clearance fees, brokerage fees, or local charges required by the destination country.
These charges are not controlled by Ita Bag Co. and are separate from product price and shipping cost. They may be collected by the carrier, customs office, postal service, courier, or local authority before or at delivery.
Customs Delays
Customs clearance is controlled by the destination country’s customs authority. Ita Bag Co. cannot guarantee customs processing speed or prevent customs inspections, documentation requests, taxes, duties, or local import delays.
If customs or the carrier requests additional information from you, please respond promptly. Failure to respond may result in delivery delays, return to sender, disposal, or additional fees.
Incorrect Shipping Address
Please make sure your shipping address is accurate before placing your order. Ita Bag Co. is not responsible for delays, failed delivery, loss, return-to-sender events, or additional charges caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.
If you notice an address error, contact us as soon as possible at info@itabag.co. We will try to help if the order has not yet been dispatched, but we cannot guarantee address changes after fulfillment has begun.
Failed Delivery, Refused Packages & Return to Sender
If a package cannot be delivered because of an incorrect address, missed delivery attempts, unpaid customs charges, refusal of delivery, failure to collect the parcel, or other recipient-related issues, the package may be returned to sender, abandoned, delayed, or disposed of by the carrier or customs authority.
If a package is returned to us, we will review the situation and contact you where possible. Additional shipping charges may apply if reshipment is available. Refunds, if any, may be reduced by shipping costs, return fees, customs fees, handling costs, or other charges incurred, unless otherwise required by applicable law.
Lost Packages
If your package appears to be lost in transit, please contact us at info@itabag.co with your order number and tracking information.
We may open an investigation with the carrier or fulfillment partner. Carrier investigations can take time, and the available resolution may depend on the carrier’s findings, shipping method, insurance coverage, destination country, and order circumstances.
If the carrier confirms that a package was lost before delivery, we will work with you on an appropriate solution, which may include replacement, store credit, refund, or another remedy depending on the situation and available stock.
Packages Marked as Delivered
Ita Bag Co. is not responsible for packages that are lost or stolen after the carrier marks them as delivered to the address provided at checkout.
If tracking shows delivered but you cannot find the package, please check with household members, neighbors, building management, mailrooms, reception desks, local delivery offices, and the carrier. If you believe the package was stolen, you may need to file a report with the carrier or local authority.
We will try to assist where possible, but replacement or refund is not guaranteed for packages confirmed as delivered by the carrier.
Damaged Packages
If your package arrives visibly damaged, please take photos of the shipping box, packaging materials, shipping label, and product before discarding anything.
Contact us at info@itabag.co within 7 days of delivery and include your order number, photos, videos if available, and a clear description of the issue.
We will review the case and may request additional information for a carrier claim. If the product itself is damaged or defective, the issue may also be handled under our Refund Policy.
Shipping Restrictions
Some products may not be available for shipment to certain countries or regions due to carrier limitations, customs restrictions, sanctions, tax rules, campaign limitations, or local regulations.
We reserve the right to cancel or refuse shipment to any destination where delivery is unavailable, restricted, unsafe, commercially unreasonable, or legally prohibited. If this affects your order, we will contact you with the available options.
Contact Us
For shipping questions, tracking issues, customs concerns, lost packages, or damaged-in-transit claims, contact us at:
Please include your order number, tracking number if available, destination country, and a clear description of the issue so we can help without conducting an archaeological dig through inbox fragments.