Refund policy
Last Updated: May 2026
Returns, Refunds & Order Issue Policy
At Ita Bag Co., we inspect each product before shipment and do our best to make sure your order arrives in the condition promised. This policy explains how we handle returns, refunds, damaged items, incorrect items, pre-orders, and crowdfunding-related orders.
Because we are a small independent brand and many orders may be produced in limited runs, we currently do not offer general returns or refunds for change of mind, incorrect size selection, accidental orders, or personal preference after purchase. Please review all product details, measurements, colors, estimated timelines, and order information carefully before placing an order. Humanity has invented both size charts and regret; we are trying to reduce the second one.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.
Damaged or Defective Items
If your order arrives damaged or has a verifiable manufacturing defect, please contact us at info@itabag.co within 7 days of delivery.
Please include:
- Your order number
- A clear description of the issue
- Photos or videos showing the damage or defect
- Photos of the shipping box and packaging, if the issue may have occurred during transit
After reviewing your claim, we will work with you on an appropriate solution. Depending on the situation, this may include repair, replacement, store credit, or another reasonable remedy. If we need the item returned for inspection or replacement, we will provide instructions. For valid damage or defect claims, we will cover the return shipping cost when a return is required.
Incorrect Items Received
If you receive an item that is different from what you ordered, please contact us at info@itabag.co within 7 days of delivery.
Please include your order number and clear photos of the item received. Once we verify the error, we will help arrange a correction. This may include sending the correct item, issuing store credit, or providing another appropriate solution based on stock availability and the specific order issue.
If the incorrect item needs to be returned, we will provide return instructions and cover the return shipping cost.
Items Not Eligible for Change-of-Mind Returns
Unless required by applicable law, we do not accept returns or refunds for:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Accidental orders
- Buyer’s remorse
- Minor color differences caused by screen display settings
- Normal signs of use after delivery
- Damage caused by misuse, improper storage, unauthorized repair, or modification
Pre-Orders
Pre-order items are produced or allocated based on customer demand and stated production timelines. Because of this, pre-order cancellations and refunds are not generally available once production, allocation, or fulfillment preparation has begun.
If a pre-order timeline changes materially, we will provide updates by email or through the relevant campaign/order channel. If we are unable to fulfill an order, we will contact affected customers with the available options, which may include a refund where required or appropriate.
Crowdfunding Items
For rewards pledged through a crowdfunding campaign, the campaign page and platform terms will apply in addition to this policy. Crowdfunding pledges help fund production and are not the same as purchasing ready-stock inventory from a standard online store. Once a campaign concludes and funds are committed to production, cancellations and refunds may be limited.
If a crowdfunding reward arrives damaged, defective, or incorrect, please contact us at info@itabag.co within 7 days of delivery with your backer information and clear photos or videos of the issue. We will review the case and work toward an appropriate solution based on the nature of the issue, available inventory, production status, and campaign terms.
Return Shipping Instructions
Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted, because apparently mystery parcels are not an efficient operating system.
If a return is approved, we will provide the return address and instructions by email. Items must be returned in the condition requested, with original packaging included when reasonably possible.
Contact
For return, refund, damage, defect, or incorrect-item issues, contact us at: