Privacy policy
Last Updated: May 2026
Privacy Policy
This Privacy Policy explains how Ita Bag Co. collects, uses, shares, stores, and protects personal information when you visit our website, place an order, contact us, join our mailing list, or otherwise interact with us.
Our website is www.itabag.co. The Ita Bag Co. website and brand are operated by Nanobro Technology Co., Ltd.
By using our website or providing information to us, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or submit personal information to us. A privacy policy: because apparently even buying a bag now requires a small treaty.
Information We Collect
We may collect personal information directly from you, automatically through your use of our website, and from third-party service providers that help us operate our store.
Information You Provide to Us
We may collect information you provide when you place an order, create an account, contact us, subscribe to updates, join a waitlist, participate in a campaign, or communicate with customer support. This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Account login information, if you create an account
- Customer service messages and support requests
- Marketing preferences
- Any information you choose to send to us voluntarily
Payment Information
Payments are processed by third-party payment providers. We do not intentionally store full payment card numbers on our own systems. Payment providers may collect and process payment information, billing details, fraud-prevention information, and transaction data according to their own security and privacy practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, log files, analytics tools, and similar technologies. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referring website or search source
- Approximate location based on IP address
- Shopping cart activity
- Interactions with emails, ads, or website features
How We Use Your Information
We use personal information for business and operational purposes, including to:
- Process, confirm, fulfill, and deliver orders
- Provide customer support
- Send order updates, shipping updates, and service messages
- Manage accounts, waitlists, pre-orders, and campaign-related communications
- Respond to inquiries, refund requests, defect claims, and support issues
- Improve our website, products, customer experience, and store operations
- Personalize website content where appropriate
- Send marketing emails or promotional messages where permitted
- Measure advertising and website performance
- Detect fraud, abuse, security incidents, or unauthorized activity
- Comply with legal, tax, accounting, customs, and regulatory obligations
- Protect our rights, property, users, business, and legal interests
Marketing Communications
If you subscribe to our mailing list, join a waitlist, or otherwise consent to receive marketing messages, we may send you updates about products, campaigns, launches, offers, and brand news.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at info@itabag.co. We may still send non-marketing messages related to orders, support, security, policy updates, or legal notices.
Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, advertising tools, and similar technologies to operate the store, remember preferences, measure performance, improve the website, and understand how visitors use our site.
Cookies may help with functions such as:
- Keeping items in your cart
- Remembering site preferences
- Measuring website traffic
- Understanding product and page performance
- Improving advertising relevance
- Detecting fraud or security issues
You can usually control cookies through your browser settings. If you block or delete cookies, some parts of the website may not work properly. Naturally, the internet chose cookies as the name for surveillance crumbs. Excellent branding, terrible snack.
How We Share Information
We do not sell personal information for money. We may share personal information with service providers and partners only as needed to operate our business, provide services, process orders, improve our website, or comply with legal obligations.
We may share information with:
- E-commerce platform providers
- Payment processors
- Shipping carriers and fulfillment partners
- Customs, tax, and logistics providers
- Email and marketing service providers
- Analytics and advertising providers
- Fraud prevention and security providers
- Customer support tools
- Professional advisers, such as accountants, legal advisers, or auditors
- Government authorities, regulators, courts, or law enforcement where required by law
Depending on where you live and how certain privacy laws define “sale,” “sharing,” or “targeted advertising,” some uses of advertising or analytics technologies may be considered a sale or sharing of personal information, even when no money is exchanged. Where required, we will provide applicable privacy choices.
International Processing
Ita Bag Co. is operated by Nanobro Technology Co., Ltd. and may work with service providers in different countries. Your personal information may be processed, stored, or transferred outside your country of residence, including to countries that may have different privacy laws from your own.
When we transfer or process personal information internationally, we take reasonable steps designed to protect that information in accordance with this Privacy Policy and applicable law.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to process orders, provide support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, accounting needs, tax obligations, warranty or support needs, and whether there is an active dispute or investigation.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us at info@itabag.co.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a copy of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Opt out of certain sale, sharing, or targeted advertising activities where applicable
- Not be discriminated against for exercising applicable privacy rights
To exercise privacy rights, contact us at info@itabag.co. We may need to verify your identity before completing your request. This helps protect your information from being accessed, deleted, or changed by someone pretending to be you, because apparently that is also a thing humans do.
California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended. These rights may include the right to know what personal information is collected, used, disclosed, sold, or shared; the right to delete certain personal information; the right to correct inaccurate personal information; the right to opt out of sale or sharing; the right to limit certain uses of sensitive personal information; and the right not to receive discriminatory treatment for exercising privacy rights.
We do not sell personal information for money. If our use of analytics, advertising, or similar technologies is considered “sharing” or “sale” under applicable California law, you may have the right to opt out of those activities.
To submit a California privacy request, contact us at info@itabag.co. Please include enough information for us to understand and process your request.
Children’s Privacy
Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at info@itabag.co and we will take reasonable steps to delete the information where required.
Third-Party Links
Our website may contain links to third-party websites, platforms, payment providers, social media pages, crowdfunding platforms, or other services. We are not responsible for the privacy practices, content, or security of third-party websites or services. Please review their privacy policies before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, technology, or data practices. The “Last Updated” date at the top of this page shows when the policy was last revised.
If we make material changes, we may provide notice through the website, email, or another appropriate method where required.
Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, contact us at:
Ita Bag Co. is operated by Nanobro Technology Co., Ltd.